Overview

Intuiface 7 introduced a major licensing evolution from previous approaches, benefitting from both customer feedback and a desire to simplify. This article breaks down how Intuiface licenses are organized and packaged to help you determine what is best for your needs.

Product evaluation is possible through the use of a 28-day Trial, which is feature-equivalent to Platform Enterprise and possesses very minor limitations.

Intuiface Platform

All paid Intuiface accounts must be in possession of a Platform plan. Individual Composer and Player licenses cannot be purchased before a Platform plan is either in the same shopping cart or has already been purchased.

The Intuiface Platform bundles three components (all of which are detailed in sections below):

• Intuiface Cloud
• 1 x Composer license
• 1 x Player license

Three Platform plans are available

• Essential (annual only)
• Premier (annual only)
• Enterprise (annual or month-to-month)

Platform Enterprise accounts are entitled to all features of the Intuiface Cloud. Platform Essential and Platform Premier accounts are entitled to a subset of those features. The following is a summary of the major differences. (Click image to enlarge.)

NOTE:

• The 28-day Trial is feature-equivalent to Platform Enterprise and possesses very minor limitations.
• The Max number of Composers and Players identifies the maximum number an account is permitted to use. Each instance of Composer and Player will require a paid license.

Licensed Components

The items in this section will be either independently licensed or will deliver a feature set determined by the chosen Platform plan.

Composer

• Role: Create experiences
• Licensing: Consumes a Composer license and observes a "concurrent user" model. You need as many licenses as you'll have designers using Composer at the same time.
• Duration: Annual or month-to-month

Player: Deployment Options

In-Venue Player

• Role: Run experiences on any of seven platforms using stand-alone Player software. The only deployment option supporting remote deployment.
• Licensing: Consumes a Player license and observes a "concurrent device" model. You need as many licenses as you'll have devices running experiences at the same time. Moving a license from one device to another requires it to be manually released.
• Duration: Annual or month-to-month
  • Multi-year licenses are available for Platform Enterprise accounts.
  • Multi-year licenses are granted on a case-by-case basis for Platform Essential and Premier accounts. Contact your Sales Rep for details.
• Options: Includes both interactive and non-interactive Player.

Experience as an App (New)

• Role: Run experiences on a device as a Progressive Web App (PWA). Accessed through a URL and then installed locally, these apps can be offline for up to seven days. They will look and act like any other locally installed app.
• Licensing: Consumes the same Player license used for In-Venue Player and observes a "concurrent running" model. You need as many Player licenses as you'll have apps running at the same time. Licenses are automatically retrieved and released as apps are run and closed (with the exception of offline devices, on which licenses cannot be released).
• Duration: Annual only.

Experience on the Web (New)

• Role: Run experiences on a webpage. Intended for non-venue usage, typically personal mobile devices and desktops. Experiences on the web will require a refresh if not used over the course of 20 minutes.
• Licensing: Consumes a views-based license. A "view" occurs every time an experience is displayed in a browser. You pay for the volume of views you anticipate will occur over the course of each month.
• Duration: Annual only.

Intuiface Cloud

Represents all cloud-hosted capabilities offered by Intuiface. There is no Intuiface Cloud license. Rather, your choice of Intuiface Platform (which Intuiface Cloud is part of) will typically determine the percentage of Cloud capability you are entitled to use.

• Analytics
  • • Role: Define, collect, visualize, and share the data that feed business and operational insight. Learn everything from average dwell time and usage count for specific locations to most popular items by context like gender, season, or promotion.
    • Licensing: Data point limit is determined by the number of Players and varies by Platform tier: 2k/Player for Essential, 10k/Player for Premier, 30k/Player for Enterprise. For example, a Platform Premier account with 10 Players has a limit of 100k data points. (That's an account limit; Players do not have their own individual limits.) Once the limit is reached, the oldest points are removed as new points are added.
    • Duration: Inherits the length of the Platform license.
• Headless CMS
  • • Role: Cloud-hosted repository enabling Content Managers to define, store, and manage the data and information consumed by Intuiface deployments anywhere in the world. The same content "base" can be applied to multiple, visually distinct deployments, enabling Content Managers to just focus on data.
    • Licensing: Number of users per base varies by Platform tier: two (2) for Essential, five (5) for Premier, Unlimited for Enterprise. One user is always the admin, other users can be granted rights limiting which aspects of a base can be changed.
    • Duration: Inherits the length of the Platform license.
• Remote Deployment with Device Monitoring and Player Management
  • • Role: Cloud-hosted capability enabling teams to push experiences onto - and play those experiences on - any devices running Player, visualize currently running experience for each Player, receive email updates if devices go offline, remotely restart Player on Windows PCs, remotely reboot Windows PCs
    • Licensing: Exclusive to the Platform Enterprise tier.
    • Duration: Inherits the length of the Platform license.
• Account Management: License, Billing, and Credential Key Management
  • • Role: Search invoices, store credit cards, track licenses across devices. Credential keys enable the account-specific use of various Intuiface services like Web Triggers.
    • Licensing: Licensing and billing are available to all Platform tiers. Each Intuiface service accessed via credential key has its own associated list of supported Platform tiers.
    • Duration: Inherits the length of the Platform license.

Acquiring additional Composer and deployment licenses

As noted in the image above, your Platform plan determines the number of additional Composer licenses and the number and type of deployment licenses you can purchase.

• Platform Essential
  • Composer: Max of one (1) Composer license. With one Composer bundled in the Platform plan, no additional Composer licenses can be purchased.
  • Deployment
    • In-Venue Player: Limit to two (2) licenses. With one Player bundled in the Platform plan, only one additional Player license can be purchased.
    • App: Not offered; Platform Enterprise only
    • Web: Not offered; Platform Enterprise only
• Platform Premier
  • Composer: No limit to the number of licenses that can be purchased.
  • Deployment
    • In-Venue Player: No limit to the number of licenses that can be purchased.
    • App: Not offered; Platform Enterprise only
    • Web: Not offered; Platform Enterprise only
• Platform Enterprise
  • Composer: No limit to the number of licenses that can be purchased.
  • Deployment
    • In-Venue Player: No limit to the number of licenses that can be purchased.
    • App: No limit to the number of licenses that can be purchased.
    • Web: No limit to the number of views that can be purchased.

Platform Subscription Alignment Policy

With rare exceptions, neither Composer nor deployment licenses will be able to have a renewal/expiration date later than the account's Platform renewal/expiration date.

As a result, purchases of additional Composer or deployment licenses will likely require an extension of the Platform subscription to align with the renewal date of the latest purchase. This extension of the Platform would be mandatory.

Main exception: Migrated Intuiface 6 multi-year Players will not require Platform alignment upon migration. These multi-year licenses will renew annually and will continue to be exempt from Platform subscription alignment. However, if at any point these migrated licenses are extended - see the next section - or a new license purchased, then Platform alignment will be required.

Subscription Extension Option

Exclusive to Enterprise accounts, the renewal date of the Platform - or of Composer/deployment licenses renewing before the Platform - can be extended for any number of days greater than 90 days.

With this ability, Intuiface accounts will be able to align renewal dates across any set of existing licenses. In fact, with every purchase of additional Composer or deployment licenses, you will have the option to extend any portion of existing subscriptions to achieve renewal alignment.

Subscription extension can also be applied to new licenses in a shopping cart, enabling the conversion of annual licenses into licenses renewing at a later date, a length of time that could be - but doesn't have to be - additional years.

Of course, because of the Platform subscription alignment policy, if you wish to extend Composer and/or deployment licenses beyond the Platform renewal date, you will have to extend the Platform renewal date as well.

Platform Plan Upgrade and Downgrade

• Platform Plan Upgrade
  A Platform subscription can be upgraded to a higher plan tier at any time. The upgrade extends the entire Platform renewal date by an additional year from the day of the upgrade.
  The cost of the upgrade would be the cost of the new Platform plan minus the prorated value of the subscription remaining for the original Platform.
• Platform Plan Downgrade
  There is no formal process for downgrading a Platform plan subscription to a lower tier. Rather, allow the existing Platform subscription to expire, then purchase a new Platform license for the lower plan. In parallel, notify your Sales Rep as the downgrade can result in a loss of storage capacity for certain features (e.g. Headless CMS) which will require some manual adjustment.

Academic Discount

Qualifying academic institutions will be entitled to purchase an annual Platform Premier subscription at a 75% discount. All other licenses are sold at list price.

Institutions qualifying for the academic discount:  1) accredited primary or secondary schools with full-time instruction, 2) accredited public or private universities and colleges granting degrees requiring at least two years of study, and 3) teaching hospitals.

Hibernate Plan

Hibernation Overview

To ensure an Intuiface account's experiences, Analytics data points, Headless CMS bases, and more remain in Intuiface storage following the expiration of a Platform subscription, Intuiface will offer a Hibernate plan. This optional plan will protect account data and meta-data from removal off Intuiface servers and maintain an account's access to online resources like the User Community and Intuiface Academy.

How the Hibernate plan works

When an account's Platform subscription expires - which, except in rare cases, means all Composer and Player licenses have expired - that account will be immediately granted one free month of the Hibernate plan. While this plan is active, Intuiface will:

• continue to store all account data and meta-data (see next section for details)
• permit use of Intuiface Academy, Intuiface User Community, Intuiface Support

At this point, the account holder has three options:

1. Permit the free, one-month Hibernate plan to expire. At that point, all protected account information will be removed from Intuiface servers and the account will be moved to an Inactive state.
2. Purchase a new Platform subscription.
3. Subscribe to a paid month-to-month Hibernate plan.

At any point during a paid month-to-month Hibernate plan, a new Platform subscription can be purchased or renewal can be canceled.

Account data protected by the Hibernate plan

See our article about account data protected by the Hibernate plan for a list of what is retained during hibernation - and thus what is lost if hibernation is not renewed and a new Platform plan is not purchased.

Duration of the Hibernate plan

The Hibernate plan will be a month-to-month plan that can be automatically renewed.

Consequences of an expired Hibernate plan

If the Hibernate plan is allowed to expire before a new Platform subscription is purchased, all protected information will be removed from Intuiface servers. In addition, the account will be moved to an Inactive state.

Once Inactive, the account will be scrubbed from Intuiface servers and the New Account registration process would need to be restarted.

Add-Ons

Additional Data Point Storage for Analytics

Each Platform plan tier will be entitled to store a predefined number of data points for the Analytics feature. Once the max number of stored points for an account is reached, the earliest collected data points will be removed (aka first in, first out) as new data points come in.

The data point limit is determined by multiplying the number of Players in an account by the values listed below.

• Platform Essential: 2k data points per Player
• Platform Premier: 10k data points per Player
• Platform Enterprise: 30k data points per Player

For example, a Platform Essential account with 10 Players will have a limit of 20k data points. There is no individual Player limit, just an overall account limit.

Additional data point storage can be purchased in packs of 250k data points. Multiple packs can be purchased.

Premium Support

Accounts across all Platform plan tiers are entitled to communicate with Intuiface Technical Support through an online help desk with no response time longer than one business day.

Premium Support can be purchased by an account to expand technical support entitlement. It includes:

• 2-hour response time within Tech Support operating hours
• 4 hours of live expert consulting per year
• Live chat with Tech Support
• Screen sharing for troubleshooting
• Delivery of Support-modified experiences containing corrections to submitted issues