The Hibernate plan protects data and metadata across all organization accounts if there is no active Platform subscription. The following table identifies which data is protected by the Hibernate plan.
NOTES: If the Hibernate plan is allowed to expire before a new Platform subscription is purchased, all protected information will be removed from Intuiface servers. In addition, the organization will be moved to an Inactive state, causing its information and all account/user information to be scrubbed from Intuiface servers.
| Category | Data | Online Location |
| Organization | Login information (incl. password) | link |
| Account information | link | |
| User information | link | |
| Identity provider configuration | ||
| Payments (incl. invoices) | link | |
| Credit cards | link | |
| Audit Trails | link | |
| Credential Keys (*) | link | |
| Licenses | link | |
| Published Experiences | Project Files (IFX + Media + other kinds of files (i.e. Excel) + IA) | link |
| Experiences shared with accounts - Sharing IDs (*) | link | |
| Experiences deployed as a webpage - Created URLs (*) | link | |
| Cloud storage settings | link | |
| Headless-CMS | Bases | link |
| Analytics | Collected data | link |
| Charts and dashboards | link | |
| Deployment | Player tags and settings | link |
(*) Only for Hibernate Plans started March 10th 2026 and onwards
Credential Keys, experiences shared with accounts (Sharing IDs) and experiences deployed as webpages (URLs) will not be accessible while in Hibernate but the data/Sharing IDs/Webpage URLs will be kept and available again once a new Platform subscription is purchased.
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