Causes of payment authorization failure

The three most likely causes of payment failure are:

• Mistyped card info
• Insufficient balance
• Rejection by your bank due to suspicion of fraud

Unfortunately - but to protect your privacy - we are not informed of the cause. Start by checking your card’s balance and retyping card information. If payment fails again, inform your bank and tell them to release their hold on your attempt to purchase licenses from Intuiface.

Purchase entitlement

Intuiface accounts must either possess an active Platform subscription or be in the process of purchasing a Platform subscription before individual Composer and/or Player licenses can be added to the shopping cart and purchased.

Renewal billing for subscription licenses

Subscription license renewal is processed automatically. (To stop subscription renewal, see this article.) For annual licenses, renewal occurs on the anniversary of your original purchase date. For month-to-month licenses, it occurs every 30 days following the original purchase date.

If we are unable to process your payment, you will receive a notification email from purchasing@intuiface.com with the subject line Rebill failed for Intuiface. You now have a five-day grace period to update your credit card information before your license(s) deactivate.

To update the credit card information we have on file, please follow the instructions here.

NOTE: If, for any reason (such as using offline licenses), you need renewal to occur at an earlier date, please contact our Support team at least eight (8) days prior to the desired renewal date. Early renewal is only possible if the original purchase was processed by Intuiface's default payment processor, Stripe.

Service fee when paying in local currency

In addition to USD and EUR, you can pay in your local currency. If paying in your local currency, Intuiface will charge a 5% currency exchange and service fee.

Who to contact with purchase-related questions

Here is a list of questions or issues you might have about your purchasing experience and how to deal with them:

• Credit card rejection: Contact your bank
• Changing the credit card on file: Follow the instructions here
• Getting a copy of your invoice: Follow the instructions here
• Checking on order status: Contact Intuiface
• Request a refund: Review this page
• Upgrading Intuiface: Contact Intuiface