To qualify for a refund you must satisfy BOTH of the following requirements.
- Submit your refund request within:
- 14 days post-purchase in the EU
- 7 days post-purchase everywhere else globally
- Limit your use:
- Composer or Player: Must not be run more than once during the new subscription period.
If you satisfy the above requirements, please contact your Sales Rep - or our Sales Desk - to request a refund.
- Cancellation of subscription renewal - a process described here - does not result in a refund. To get a refund, the prerequisites and procedure identified above must be followed.
- Discounted licenses and upgrades are not eligible for refunds.
- Reimbursement can take anywhere from one to five business days.