Overview

Even if subscription renewal was canceled or the renewal date has passed, it is not too late to resume a license subscription.

How to resume a subscription

For a Platform plan

Visit your License Dashboard and click the Resume subscription button at the very top of the page.

For all other subscriptions

Visit your License Dashboard and click the Resume subscription link, in the "License Key" column, for each license whose renewal was canceled or whose renewal date has passed.

What will happen?

• Renewal date you canceled has not yet arrived
  By resuming your subscription you will have simply removed the request for cancellation. Renewal will occur as if nothing had happened.
• Renewal date you canceled has passed and
  • Your original purchase(s) occurred before 7-July-2016
    You will be sent to a shopping cart prefilled with the license you wish to renew. You can return to your License Dashboard if you'd like to resume additional licenses in the same purchase. Complete the purchase process with a credit card. Your existing license key(s) will be renewed for a period beginning on the day of your resume request. The subscription duration will be the same as the original.
  • Your original purchase(s) occurred on or after 7-July-2016
    Using the credit card information we have on file, your existing license key will be renewed for a period beginning on the day of your resume request. The subscription duration will be the same as the original.
    You will need to repeat this process for each license you wish to renew; you cannot resume more than one license at the same time.
    NOTE: If the credit card we have on file has expired, clicking the "Resume subscription" link will send you to the "Update credit card" page. Once you've updated the credit card information on file you will have to click the "Resume subscription" link a second time.

What makes 7-July-2016 so special? That is the day on which Intuiface switched to a new payment processor, Stripe. Stripe gave us more flexibility to manage your purchases and payment cards.

Reversing a resumed subscription

As with any purchase, you have the ability to request a refund and cancel renewal for resumed subscriptions.