To qualify for a refund you must satisfy BOTH of the following requirements.

1. Submit your refund request within:
   
   • 14 days post-purchase in the EU
   • 7 days post-purchase everywhere else globally
2. Limit your use:
   
   • Composer or Player: Must not be run more than once during the new subscription period.

If you satisfy the above requirements, please contact your Sales Rep - or our Sales Desk - to request a refund.

NOTE

• Cancellation of subscription renewal - a process described here - does not result in a refund. To get a refund, the prerequisites and procedure identified above must be followed.
• Discounted licenses and upgrades are not eligible for refunds.
• Reimbursement can take anywhere from one to five business days.