Overview

To ensure an Intuiface organization's experiences, Analytics data points, Headless CMS bases, and more remain in Intuiface storage following the expiration of a Platform subscription, Intuiface offers a Hibernate plan. This plan will protect the data and metadata across all underlying accounts from removal from Intuiface servers and maintain user access to online resources like the User Community and Intuiface Academy.

How the Hibernate plan works

After the 28-day Trial, and whenever a Platform subscription expires - which, except in rare cases, means all Composer and Player licenses have expired - that organization will be immediately granted one free month of the Hibernate plan. While this plan is active, Intuiface will:

• continue to store all data and metadata for all underlying accounts (see next section for details)
• permit use of Intuiface Academy, Intuiface User Community, Intuiface Support

At this point, the organization owner has three options:

1. Permit the free, one-month Hibernate plan to expire. At that point, all protected account information will be removed from Intuiface servers, and the organization will be moved to an Inactive state.
2. Purchase a new Platform subscription.
3. Subscribe to a paid month-to-month Hibernate plan. The cost:
   • North and South America: 35 USD per month
   • Rest of world: 29 EUR per month

At any point during a paid month-to-month Hibernate plan, a new Platform subscription can be purchased or renewal can be canceled.

Account data protected by the Hibernate plan

See our article about account data protected by the Hibernate plan for a list of what is retained during hibernation - and thus what is lost if hibernation is not renewed and a new Platform plan is not purchased.

Duration of the Hibernate plan

The Hibernate plan will be a month-to-month plan that can be automatically renewed.

Consequences of an expired Hibernate plan

If the Hibernate plan expires before a new Platform subscription is purchased, all protected information will be removed from Intuiface servers. In addition, the organization will be moved to an Inactive state.

Once Inactive, the organization and all of its accounts will be scrubbed from Intuiface servers, and the new organization registration process will need to be restarted.