Overview

This article concerns Intuiface Player on the Tizen-based Samsung SMART Signage Platform (aka the Samsung SSP). Although Tizen can also be found on Samsung TVs, Intuiface only supports SMART Signage displays.

Once Player is running, the user experience is identical to that of Player on all other supported platforms. If you are already familiar with how to use Player on those platforms, then you can go from a published Intuiface experience to running it on the SSSP in seconds. If you are new to Intuiface, hang in there - it's easy!

Intuiface Prerequisites

Be sure to become familiar with Intuiface's Samsung SSP limitations and overall Player limitations. The lists are short, but knowing them will ensure your experiences run successfully.

Supported Hardware

Player supports TizenOS Version 6.5 and higher, independent of the SSP model.

Intuiface Player was tested on the following configuration, but other configurations are likely supported:

• QM43B-T / Samsung SSP 10 / TizenOS 6.5

We recommend installation of the latest firmware available for download from your Samsung reseller or Samsung support team.

Installing Player

1. Power up the SSP and set the correct date and time.
   Do not skip this step. If either the date or time is incorrect, Player will not run.
   • On the remote control, press "MENU" then select the System -> Time -> Clock Set.
     
     
2. Set "Custom App" instead of "MagicInfo".
   • Press "MENU" on the remote control and select System -> Play via, then select Custom App
     
     
3. Install Intuiface Player.
   • On the remote, press "Home" then select "App Management".
     On the App Management tab, select Install Custom App and enter the URL
     https://installer.intuiface.com/samsung/tizen
     
     
   • Pressing "GO" will automatically install and run Intuiface Player.

Player activation (aka assigning a license)

Assigning a license

Player activation is the process of associating Player with an Intuiface account and a paid license. The activation mechanism has been designed to account for very large-scale and highly variable deployments.

Choose any of the multiple Player activation options available for use.

• NOTE: If no active Platform plan/license is available, the Player will not run.

License checkout order

If permitting Intuiface to automatically assign a license, such as when logging into Player, the oldest available license (based on the original purchase date) with the longest subscription duration will be selected.

Limitations

• Player will lose the license after device restart if reactivating the previously released license from the same device.

Running Player after the initial install

Whenever you restart the SSP, if Intuiface Player was the last URL loaded by the App Launcher, just select the Intuiface Player icon to start Player.

Making experiences available for download

Player finds the experiences listed in the Intuiface Experiences panel because they were either:

1. published by someone using Composer under the same Intuiface account used to run Player
   OR
2. shared with the Intuiface account used to run Player

The former are listed on the My Experiences tab of Player's Experiences panel. The latter are listed on the Shared With Me tab of Player's Experiences panel.

A third tab in the Experiences panel - named Samples - references various sample experiences you can download to try out Player on the Samsung SSP.

Troubleshooting

Error 7010 / Player appearing offline

These issues typically occur when there is a time discrepancy between the Player device and our servers. 

1) Check if the Date/Time are set correctly in System -> Time -> Clock Set

2) Check the NTP Settings in System -> Time -> NTP Settings

If these settings are enabled but not correctly configured, they will cause download issues and/or the Player to appear offline.

In this case, you could either deactivate the NTP Settings OR manually configure them to match the proper Date/Time.