All paid Analytics plans claim “unlimited” data point storage limits. Are they really unlimited?

Well, not exactly. We keep track of when a Basic plan is approaching 1M data points and when the Data Collection/Ultimate plans are approaching 3M data points. We do have server storage costs so beyond those data point amounts, a small fee may be levied. The good news is we have never seen clients approach this volume of points. Plus, you can always offload old data points via one of our connectors and then delete them from the Analytics Data Hub. (The Excel and REST Web Service connectors can work with already-processed data points. The other connectors must be configured before data point processing occurs. Only processed data points are stored on the Data Hub.)

How are Analytics plans shared by Primary and Secondary accounts?

For any Primary account with an active Analytics plan, all Secondary accounts inherit the ability to generate data points. Data points are associated with their corresponding Secondary account, making it possible to create Secondary account-specific charts and dashboards. Only the Primary account holder can create, edit, and share charts and dashboard.

Can I upgrade from a monthly Analytics plan to an annual plan?

Yes. When doing so you will be given credit for the prorated value of the days remaining on your monthly plan.

Can I upgrade my Analytics plan before its renewal date?

You can upgrade to any Analytics plan by clicking the "Upgrade" link at the top-left of the Analytics Data console. The cost will be calculated as follows:

• Credit = (Number-of-days-left-on-current-plan x Price of your current plan) / 365
• Upgrade cost = Price of the new plan - Credit

In other words, you will be credited the prorated value of the unused days of your existing plan (Credit will be displayed as "Upgrade discount" in your cart).

It is not possible to upgrade to the Monthly plan.

Can I downgrade my plan before its renewal date?

No, downgrades are not possible. Allow your current plan to expire then purchase the new, lower plan. You have 30 days following Analytics plan expiration to retain all data collected during the life of your previous plan.

What happens when my paid Analytics plan subscription expires?

Whenever a paid Analytics plan expires, the associated Intuiface account is immediately dropped to the Free plan and its 1000 data points/month limit for Intuiface Player.

However, all data points collected during the life of the expired subscription will be retained for 30 days, giving you time to resume or purchase a new Analytics subscription.

At 30 days post-expiration, all data points processed before expiration will be removed from the Analytics Data Hub, leaving you with only the data points collected over the last 30 days while under the Free plan.

If you intended to have automated subscription renewal but your credit card information was incorrect - or if you incorrectly cancelled subscription renewal - note that as a courtesy we store a small buffer of new data points just in case you renew. This is a size-limited buffer so a late renewal could still result in data point loss.

What happens when I reach the storage time limit for my plan?

Free Analytics plans will store the last 30 days of processed data. All paid plans will store the last 3 years of processed data.

Each day beyond the storage time limit will cause a day of data to be deleted, starting with the first day of processed data.

Remember, you can always offload old data points via one of our connectors and then delete them from the Analytics Data Hub. (The Excel and REST Web Service connectors can work with already-processed data points. The other connectors must be configured before data point processing occurs.)

How am I informed about Analytics plan-related news?

By default, it is the Intuiface account holder of the Analytics plan who will be notified of events such as

• First data point capture
• Subscription expiration
• Upgrade confirmation

Optionally, via the Analytics Data console, you have the option of specifying one or more email addresses (separated by commas) to whom Analytics plan-related email should be sent. Make sure these email addresses are frequently monitored.

What happens to Player if my Intuiface Composer subscription (or legacy perpetual Composer MSU entitlement) expires before the end of my Analytics plan subscription?

As long as Player is licensed and your Analytics plan is active, your data points will continue to be processed without limit or interruption.

How do I cancel an Analytics plan subscription?

The process is identical to that used for a Composer or Player subscription:

1. Go to the online Account Management website and log in using your access credentials.
2. View the My Licenses dashboard.
3. In the “License Key” column, click on the link Cancel subscription for the Analytics plan.

Can I get a refund?

Yes, if you have collected no more than 1000 data points. In that case, follow our refund process.

All data points collected during the refunded period will be removed from the Analytics Data Hub.

There are no refunds for upgrades.

What plan is a secondary account assigned when promoted to a primary account?

Any time a secondary account is promoted to primary account status, this new primary account is enrolled in the Free Analytics plan with a limit of 1000/events per month for Intuiface Player. It also has access to the last 30 days of data points collected while still a secondary account.

(For legacy Data Tracking plan holders; not for Analytics plan holders)
What happens to data points collected beyond the limit of my Data Tracking plan?

When you exceed 80% of your monthly plan limit, a warning email will be sent to the address(es) listed on the Analytics Data console. A second email is sent when the limit is reached.

To keep data points collected above your plan limit, you must upgrade to a higher Data Tracking tier. The steps for upgrading are outlined above.

As a courtesy, we store – but prevent access to - a fixed amount of data points above your limit in anticipation of the upgrade. If you upgrade before the end of the current data tracking month, the excess data points become accessible and additional data points can be collected. If you don’t upgrade, those excess data points are deleted.