How are Platform plans shared by Primary and Secondary accounts?

All Secondary accounts inherit the ability to generate data points. Data points are associated with their corresponding Secondary account, making it possible to create Secondary account-specific charts and dashboards. Only the Primary account holder can create, edit, and share charts and dashboards.

The data point limit of the Primary account is affected by both Primary and Secondary account data collection.

What happens when my Platform plan subscription expires?

Whenever a Platform plan expires, all Analytics data will be preserved over the course of a free, 30 day Hibernate period. During that time, all stored data points, charts, and dashboards will be protected. To continue this protection after the 30 days, a month-to-month Hibernate subscription is required. Without that subscription, all data points, charts, and dashboards will be lost.

If you intended to have automated subscription renewal but your credit card information was incorrect - or if you incorrectly canceled subscription renewal - note that as a courtesy we will continue to store a small buffer of new data points just in case you renew. This is a size-limited buffer so a late renewal could still result in data point loss.

What happens when I reach my storage limit?

Exceeding your Platform plan limit will result in the removal of the oldest data points to make room for the newest data points. Your experiences will still run without any change in performance. Player (and Composer) will even continue to send data points to the Hub. The older data points will just be deleted as necessary to make room for the new data points, rendering them inaccessible via any Analytics connector or Intuiface chart.

Additional packs of 250k data points can be purchased online, raising your Platform plan limit. These data point packs are renewed on a monthly basis.

We'll let you know long before a limit is reached. Plus, you can export data points for offline storage as well as delete data points you no longer require. Both methods will reduce the number of stored data points.

How am I informed about Analytics-related news?

By default, it is the Intuiface account holder of the Analytics plan who will be notified of events such as

• First data point capture
• Subscription expiration
• Upgrade confirmation

Optionally, via the Analytics Data console, you have the option of specifying one or more email addresses (separated by commas) to whom Analytics-related email should be sent. Make sure these email addresses are frequently monitored.