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Player on all platforms but Windows - Limitations

  • Updated

 

Overview

This article lists limitations that are universal to Player on all of its supported platforms besides Windows. (The Player technology on Windows is different.) This includes web deployments and all in-venue platforms other than Windows, like Android and BrightSign. See our list of supported in-venue platforms for the most up-to-date inventory.

NOTE

To ensure you haven't accidentally incorporated unsupported features, make sure Play Mode in Composer is set to "Player on all other platforms". To make this selection in Composer, click the Project menu and choose "Simulate Player on all other platforms (Web,Android, etc...)".

Features Never to be Supported

Certain Intuiface capabilities available in Player for Windows will never be available in Player on all other platforms.

Features Not Yet Supported

Assets:

  • YouTube Asset
    • Will not be able to interact with Video controls when YouTube is nested inside the Carousel collection.
    • Scrolling too fast an Asset Grid collection containing YouTube videos, might cause loading delay.
    • Manipulating free YouTube assets will visually refresh all other YouTube assets on the same scene.
  • Web Browser
    • Website resources coming from http:// (non secured) protocol are not supported. 
    • Web Page drop-down controls will not respect Web Browser's rotation
    • Multiple Web Browser assets cannot be simultaneously manipulated.
    • Depending on their Content Security Policy, some websites cannot be loaded.
    • The Web Browser asset's Web Page Width will not be taken into account. The website will adapt to the container's size.
    • Scrolling is not supported for browsers with an orientation different than 0°
    • Interactions with the Web Browser will not stop "inactivity timers" nor raise the "User activity detected" triggers.
    • Manipulating a free element might cause a visual refresh of the web browser asset located on the same scene
    • No support for website links opened in a new browser window (i.e. _blank)
    • Clear Cache action is not supported
  • 3D Model Asset
    • Some rendering differences might be observed 
    • Supports only GLB/GLTF format
    • Model Light properties that can be defined in Composer are not supported
    • "Keep Model in Viewport" Pan property is not supported
    • Models using relative textures cannot be loaded via URL
    • Spec/gloss PBR textures are not supported
    • 3D models will not be loaded if they are contained in a folder named with a hash symbol (#)
    • Trackball Orbit and Pan Interaction modes will all behave the same
    • Some models will not appear to be rendered correctly due to texture occlusion settings. The engine used in Intuiface (Three.js) does not render texture occlusions properly. Removing texture occlusion of the model will help with rendering.
  • Webcam Asset 
    • Only one resolution will be displayed when using more than one Webcam asset with different resolutions in the same scene.
    • Delay property is not supported.
    • it is not possible to use both Front and Back-configured Webcam assets at the same time.
  • Document
    • Does not display scrollbars.
    • Does not scale in size.
    • Not supported in web deployments.
    • Does not support the 'Show curtain shadows' property.
    • Changing multiple documents simultaneously with the same source coming from Airtble is not supported.
    • Manipulating a free Document asset on the scene will hide the content of other displayed Document assets.
  • Video Asset:
    • Native web browsers do not permit video autoplay until the website is interacted with.
      Workarounds:
      • Have a user interact with the website
      • Set the volume property of the Video Asset to 0 
    • For experiences published with Views Licensing, videos will be streamed, meaning offline video playback is impossible. You must use Player Licensing with web-deployed experiences - i.e. deploy your experiences as Progressive Web Apps - if you want to run videos while offline.
    • For web-published experiences, the .mov extension is not supported
    • Auto-play property will not work if the video is placed in one of the following collections: AssetGrid, AssetFlow, Carousel or Swap. 
    • "Reaches time" trigger will be fired multiple times (each playing second after the reached time).
  • Text Asset
    • Adapt Font Size rendering will be slightly different between platforms
  • Text Input
    • Caret (text cursor) will not be located at the end of the text after using "Set text" action on a Text Input asset.
  • Scratch Card

Collections:

  • Ken Burns.
  • Map.
    • The ability to force map tile caching through map manipulation is not supported.
    • Maps cannot be zoomed or dragged if the map container is rotated.
    • Map Asset cannot be manipulated using a Mouse when nested inside an ordered collection.
    • Mapbox
      • No support for raster tilesets or styles
  • Carousel:
    • Vertical Carousel - the item in focus has a vertical alignment that differs in Composer's Edit Mode vs. Play Mode. When designing your experience, guides can be used to center the item in focus properly.
  • Swap
    • Cannot render content if the collection's transition effect is set to "None" and the "index in focus" Property is using bindings.
    • "Tap item to open" property is not supported for complex elements such as: multiple assets nested inside a Group or interactive elements like Video, Web browser, 3D model.
  • Cannot manipulate ordered Collections containing HTML, Web Browser or YouTube Assets. While one of these assets are in focus.; touch points will be intercepted by the Assets instead.
  • "Tap to Open" and "Drag&Drop item to open" collection properties cannot be used with multi-touch gestures. In other words, only one element at a time can be Tapped to open or Drag & Dropped to open. Also, while actively manipulating a free asset in the scene, "Tap to open" and "Drag&Drop item to open" will not work.
  • "Drag&Drop item to open" collection property will not work on interactive assets such as YouTube, Web Browser and HTML Frame. The assets will absorb the touch gestures instead. 
  • "Show usage animation" property is not supported.
  • Helix collection
  • Timeline collection
  • Circular panel

Asset and Collection features

  • Loading indicator for Collections is not displayed
  • Autoscroll
    • Collections having "Autoplay" property enabled will not be be considered as a playable items when nested in other collections with "Autoplay" enabled.
  • Ordered Collections control buttons to not become inactive when reaching the end of the the collection.
  • Collection detached items (using Drag and Drop or Tap Item to open)
    • Detached items will not be updated if the binding changes dynamically

Experience properties, triggers, actions

  • Call URL.
  • Launch Application action.
  • Drawing Tool.
  • Creating Snapshots.
  • Scene Reload action
  • Translating and manipulating assets is not supported in a Flipped experience;
  • Is Tapped and Is Manipulated triggers will fire at the same time if placed at the experience level
  • Drag&Drop triggers will not be raised on hidden targets.
  • Adding "Is Tapped" triggers on assets will prevent any On-screen Gestures triggers from firing
  • Triggers and Actions placed on elements inside an excluded Experience Layer will still be evaluated even if the layer is excluded from the current scene.
  • Actions with bindings on "start time" property are not supported.

Expressive Features:

  • Share via Email - Configurable (i.e. using your own SMTP server)
  • Share via filesystem
  • Share via USB
  • Animation
    • Using simultaneously Resize and Set size animation actions will not work
    • Show and Hide actions using "Show/Hide everything else" property might be inconsistent.
  • Geocoding - Latitude/Longitude.
  • Device Accelerometer.
  • Tablet Orientation (Interface Asset)
  • Native Device Orientation switching (
  • Shake (to quit).
  • Effects:
    • Samsung SSSP devices only support Brightness and Grayscale effects.
  • Excel Interface Asset Limitations:
    • Will not display content after 10(ten) empty rows.
    • Using a formula inside a formula is not supported. For example, the following is not possible: MID(In!A2,1,FIND("~",In!A2,1)-1)
    • The following column names are not supported: "Result"; "Rows"; "RowCount"
    • Excel updates are not persistent when using Composer's Preview mode, meaning that any excel changes at runtime will not be saved.
    • Edits done to Excel in Composer Play mode for Windows will not be reflected when using Player For other platforms Preview mode.
  • Pinboard:
      • Emphasis animation effects when manipulating assets.
  • Scroll Collection:
    • Extended zone auto-recalculation, meaning that changing items positions or sizes at runtime will not enlarge nor reduce the scrollable canvas.
  • Collections:
    • Show Icons (property).
    • Show Curtain Shadow (property).
    • Elasticity (property).
  • Asset Shadows.
  • Non-flat Button rendering (Button asset will always be flat).
  • Rich Text, the following actions are not supported:
    • Set Font.
    • Set Font Color.
    • Set Font Size.
    • Set Font Style
  • Avoid using special characters for media resource names.
    • Media content using names containing "#" character will not be loaded
  • Minimize and Maximize asset behaviors are not supported
  • On Screen Gestures - only supports Swipe Up/Down, Swipe Left/Right.

Auxiliary

  • Data Tracking:
    • Experience Started and Experience Stopped events will not be recorded when using web-published experiences
  • .NET DLL-based Interface Asset
    • Will never be supported
  • API Explorer:
    • Currently, the Web API response must be JSON-formatted; XML-formatted responses are not yet supported.
    • When creating a POST or PATCH request, always add content-type: application/json as header parameter
  • Philips HUE Lights (Interface Asset).
  • Linear Converter (Interface Asset).
  • Share and Deploy Console:
    • Batch Player Activation
    • Snapshot (live tracking in Share and Deploy Console) for iOS, Android and BrightSign XC series
    • Player Settings such as Player Tags, Nickname, and Launch preferences will only be taken into account after a Player restart.
    • Experiences published on custom storage such as an Amazon S3 bucket are not supported. Experiences must be published on Intuiface Cloud Storage.
  • Intuiface Share and Deploy API
    • PlayerSnapshot functionality: StartSnapshotRefresh parameter is not supporting refreshRate or duration parameters
  • Player Services:
  • Nexmosphere Interface Asset
    • Only One Nexmosphere controller can be connected at a time. Multiple controllers are not supported.
    • The default Nexmosphere Design Accelerator will not display the Serial port path or Serial port name.
    • Nexmosphere IA is currently supported only when using the in-venue player running on the following platforms:
      • Windows
      • BrightSign
  • Exclusive to web-published experiences
    • Credential keys - either those generated by Intuiface or those used for third-party service authentication - are not currently obfuscated and thus can be extracted using browser-based developer tools. We recommend you ensure that the scope of credential key rights is limited to only what is necessary for your running experience.
    • Nexmosphere Interface Asset
  • Shopping List - Interface Asset
    • "Mail created" trigger is not supported
  • Cannot respond to local network triggers or remote actions regardless of the source: neither from a running experience, peripheral, or a third party application

Unsupported / Supported platforms

Unsupported Platforms

  • In-venue Player:
    • LG WebOS

Supported Platforms

Player Next Gen is currently supported on the following Platforms: 

  • In-venue Player:
    • Windows (via Composer's Play Mode)
    • Android
    • BrightSign - running Bright OS 8.5 or superior
    • Chrome OS
    • iOS - iPad
    • Raspberry Pi - running Raspberry Pi OS with desktop (64bits)
    • Samsung SSP - running Tizen 6.5 or superior
  • On the web
      • Chrome
      • Safari
        • Limitation: Videos cannot be triggered to play using Triggers and Actions. User input must be performed on the video.
      • Edge (Chrome-based)
      • Firefox
      • Brave
        • For iFrame embedding, you must disable "Block cookies"
          BraveBlockCookies.png
  • As an app (Progressive Web App - aka PWA)
    • Windows (via Chrome or Edge)
    • iOS (via Chrome or Edge)
    • Android (via Chrome)
    • MacOS (via Chrome)
    • ChromeOS

Platform-specific limitations

 

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