Overview

The Intuiface Audit Trail is a historical record of all security-related actions connected to account access and experience usage, sharing, and deployment. Audit trails are proof that particular actions occurred and useful as evidence when troubleshooting the cause of unexpected events.

NOTE:

• The audit trail is exclusively available to owners and admins of an Enterprise-level Intuiface organization.
• Intuiface retains audit trail data for a rolling window of 365 days. With every passing day of data storage, the oldest day (366 days ago) is deleted.

Accessing the Audit Trail

The Intuiface Audit Trail can be accessed through the My Intuiface website, in the "Administer" section.

You can also access the page directly via its URL: https://my.intuiface.com/audit-trail

Audit Trail scope

The Intuiface Audit Trail contains every relevant action performed by Intuiface users.

The Action Types captured in the Audit Trail feature are:

• Account Management
  • Create/update/delete account
  • View/update account list
  • Change storage default region
• Audit Trail
  • Read audit trail
• Experience
  • Published / downloaded / deployed /shared (from; to account) / share dismissed/ deleted / updated / 
  • View experience list
  • Change experience storage
• Licensing
  • Activated / loaned / released / retrieved a license
  • Cancel / Resume payment of additional licenses (recorded since 9 March 2026)
  • Cancel / Resume payment of platform subscription (recorded since 9 March 2026)
• Organization
  • Updated settings / ID / name
  • Updated organization-wide data point processing
• Player
  • Data Point Processing 
  • Updated notes / preferences / tags / nickname
  • Viewed Player list
  • Jobs
    • Push / Play / Push & Play experience
    • Reboot device
    • Restart Player
    • Updated Player
  • Delisted
• User Management
  • Invited users
  • Updated user roles and accounts
  • Viewed users list
  • Removed users
• User 
  • Connected / disconnected from organization
  • Authentication failed (source: my.intuiface | Composer | Player) / locked
  • Updated email address / password
• Credential Keys (recorded since 9 March 2026)
  • Creation of a new credential key
  • Enable / Disable of a credential key
  • Update of an existing credential key
  • Delete of an existing credential key
• Payment (recorded since 9 March 2026)
  • Adding new payment card record
  • Deleting Payment card record
  • Changing default payment card
• Data Tracking (recorded since 9 March 2026)
  • Enable/Disable organization-wide datapoint processing
  • Delete of Data Points
  • Download (Excel export) of data points
  • Update/Delete/Add of analytics connector

Understanding the Audit Trail

The Intuiface Audit Trail is divided into four columns

• Date (UTC)
  The date and time of the action, using Coordinated Universal Time (UTC).
• User
  The name and email address of the user performing the action.
• Action
  The event itself. If applicable, additional parameters and their values will be listed below the action name.
• IP Address
  The address of the device - or router - through which the action was initiated. (Be aware that if multiple devices access the Internet through a shared router, the Intuiface Audit Trail will not be able to distinguish one device from another.)

Sorting the list

Clicking a column title will sort the list chronologically for Date, numerically for IP Address, and alphabetically for User and Action.

Refreshing the list

Click the Refresh icon to the right of the "Audit Trail Records" title - - if you want to refresh the list. This is typically only necessary if interested in viewing the latest records. All existing filters will be preserved.

Using your web browser's page reload option will reset all filters.

Filtering the Audit Trail

To the left of the Audit Trail actions list are various filtering options.

• Search
  Type a text string of at least two characters into this field. The audit trail will automatically filter based on the typed string.
• Date range
  Select the beginning and end dates to display in the list.
• Action type
  Either type or select the name of the action you'd like to focus on. Typing is best for filtering on a single action. Use checkbox selection to visualize multiple actions. If nothing is selected, all options will be displayed in the audit trail.
• User
  Select any combination of users in the organization. If nothing is selected, all user actions will be displayed in the audit trail. This option is only visible if there is more than one user in the organization.
• Account
  Select any combination of accounts in the organization. If nothing is selected, all options will be displayed in the audit trail.
• IP address
  Select any one or more of the IP addresses captured by the audit trail. If nothing is selected, all options will be displayed in the audit trail.
• Action result
  Select whether you'd like to see actions that passed, failed, or both. If nothing is selected, all options will be displayed in the audit trail.